Contact Us

Have a question about your order, product, delivery, return, or anything else?

Our customer support team is here to help.

Customer Support

Email: z.nexorix184@gmail.com

WhatsApp: 03447268662

Phone: 03047178665

Business Hours: Monday–Sunday, 12:00 AM–12:00 AM (PKT)

Order Support

For faster assistance regarding an existing order, please provide:

• Order number
• Full name
• Phone number used for the order
• Your question or issue

Returns & Refunds

For return or refund requests, please contact us within the applicable period stated in our Return & Exchange Policy.

We will review your request and guide you through the next steps.

FAQs (Frequently Asked Questions)

1. What is Cash on Delivery (COD)?
Cash on Delivery means you don't pay anything online. You simply place your order, and pay in cash to our delivery rider when your product arrives at your doorstep.

2. How long does delivery take?
Orders are usually delivered within 3–5 working days, depending on your city. Major cities may receive orders faster.

3. Do you deliver all over Pakistan?
Yes! We deliver to all major cities and most areas across Pakistan.

4. How can I track my order?
Once your order is dispatched, you'll receive a tracking number via SMS/WhatsApp. You can also check order status by contacting our support team.

5. What if I want to return or exchange a product?
No worries! We offer an easy return/exchange policy within [X] days of delivery, as long as the product is unused and in its original packaging. Visit our Return & Exchange Policy page for full details.

6. Is there any delivery charge?
[Delivery is free on orders above Rs. X / Flat delivery charge of Rs. X applies] — customize based on your policy.

7. Can I cancel my order?
Yes, you can cancel your order before it's dispatched by contacting our support team directly.

8. How do I place an order?
Simply add your favorite products to the cart, fill in your delivery details at checkout, and confirm your order. Our team will call to confirm before dispatch.

 

 

We're happy to help and aim to respond to customer inquiries as soon as possible.