Return & Exchange Policy

At Zentro, we want you to be satisfied with your purchase. If you receive a wrong, defective, damaged, or significantly different product, you may request a return or exchange subject to the conditions below.

Return Window

Return requests must normally be submitted within 7 days of receiving your order.

Requests submitted after this period may not be accepted.

Eligible Returns

A product may qualify for return or exchange if:

• You received the wrong product.
• The product arrived damaged.
• The product is defective or does not function as described.
• The product is significantly different from the product shown or described on our website.

Condition of Returned Products

To qualify for a return:

• The product must be unused where applicable.
• The product should be in its original condition.
• Original packaging, accessories, manuals, tags, and other included items should be retained where applicable.
• The customer may be required to provide photos or videos showing the issue.

Non-Returnable Products

Certain products may not be eligible for return because of hygiene, safety, customization, or product-specific reasons.

Products that have been used, damaged by the customer, modified, or returned without required accessories may be rejected.

Exchange

If an exchange is approved, Zentro may replace the product with the same product, subject to availability.

If the same product is unavailable, we may offer an alternative solution or refund where applicable.

Return Shipping

If the return is approved because we sent the wrong, defective, or damaged product, Zentro may arrange or reimburse reasonable return shipping costs according to the circumstances.

Returns for reasons such as change of mind may be subject to return shipping costs and approval.

How to Request a Return

Contact us within 7 days of delivery and provide:

• Order number
• Customer name
• Phone number
• Reason for return
• Clear photos/videos of the product and issue

Our team will review your request and provide further instructions.

Refund Policy

Zentro aims to provide a fair and transparent refund process.

When a Refund May Be Issued

A refund may be approved when:

• You receive a defective product and a replacement is not available.
• You receive the wrong product and a replacement is not available.
• Your return is approved under our Return & Exchange Policy.
• Zentro cancels an order after receiving payment.

Refund Process

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the available payment/refund method applicable to your order.

Cash on Delivery Orders

For COD orders, no payment is collected until delivery.

If a refund is approved after a COD purchase, we may request the customer's bank or other required payment details to process the refund.

Refund Time

After approval, refunds are generally processed within 3–7 business days, depending on the payment method and financial institution.

Partial Refunds

A partial refund may be issued in certain circumstances, such as missing components or minor issues where a full return is not necessary.

Non-Eligible Refunds

A refund may be refused if:

• The return request is submitted outside the allowed return period.
• The product was damaged through customer misuse.
• The product has been altered or modified.
• Required accessories or components are missing.
• The issue does not qualify under our Return & Exchange Policy.